Your dedicated customer success rep will get your team set up and trained. Most companies start tracking loads the same day as their implementation.
Step 1
SoilFLO Implementation
We walk your managers through setting up your site and giving your users access.
More details
The implementation meeting is a virtual call on Google Meet or Microsoft Teams.
What’s covered:
- Account and site setup
- User creation and permissions
- Company-specific customization
- Connecting with other sites (if applicable)
Step 2
Field Team Training
We train your field team how to use the app and get them up and running in minutes.
More details
Training can be done at the same time as the implementation or we can connect with your field team separately.
What’s covered:
- Logging in and bookmarking SoilFLO
- Dispatching or receiving loads
- Troubleshooting common mistakes
Step 3
Real-Person Support
If your team has questions, we are the ones to answer them, so they don't ask you.
More details
We are the primary point of contact for your team’s problems. Answering SoilFLO questions won’t be your job.
Our team will also check in with you routinely to make sure you’re getting the most value out of SoilFLO.
If you ever need help with new sites, workflows, or best practices, we’re more than happy to help.
What our customers have to say
"Onboarding with SoilFLO was fast and easy, and our field team picked it up right away. Because we run multiple jobs at once, SoilFLO and its support team fill the gap of not being able to be on every site at all times. We couldn’t be happier with the level of customer support provided.”
"The set up process was smooth and they explained the system thoroughly. While change is an obstacle, the field staff adapted quick to the easy-to-use system. SoilFLO provides reliable and efficient assistance and consistent check-ins to ensure sites are running smoothly."
“Everyone on the SoilFLO team is a clear communicator, and the setup itself was excellent. It was very easy to use and, most importantly, easy for non-technical users. My staff, from the bulldozer operator to the geotechnicians, have been able to use it without any problems.”
"Onboarding with SoilFLO was seamless and straightforward. The customer success team consistently provides outstanding support, making everything easy for us. Whenever someone - whether on-site or in the office - runs into an issue, their team resolves it quickly.
"The team at SoilFLO is truly amazing! They are so dedicated to customer care and assistance.They're always happy to assist and provide expert advise. I would be lost without SoilFLO! SoilFLO truly is the best product and company out there in soil tracking!"
"Onboarding with SoilFLO was fast and easy, and our field team picked it up right away. Because we run multiple jobs at once, SoilFLO and its support team fill the gap of not being able to be on every site at all times. We couldn’t be happier with the level of customer support provided.”
"The set up process was smooth and they explained the system thoroughly. While change is an obstacle, the field staff adapted quick to the easy-to-use system. SoilFLO provides reliable and efficient assistance and consistent check-ins to ensure sites are running smoothly."
“Everyone on the SoilFLO team is a clear communicator, and the setup itself was excellent. It was very easy to use and, most importantly, easy for non-technical users. My staff, from the bulldozer operator to the geotechnicians, have been able to use it without any problems.”
"Onboarding with SoilFLO was seamless and straightforward. The customer success team consistently provides outstanding support, making everything easy for us. Whenever someone - whether on-site or in the office - runs into an issue, their team resolves it quickly.
"The team at SoilFLO is truly amazing! They are so dedicated to customer care and assistance.They're always happy to assist and provide expert advise. I would be lost without SoilFLO! SoilFLO truly is the best product and company out there in soil tracking!"
Meet our all-star Customer Success team
