Open Position: Customer Success Associate
Toronto (Partial Remote Available)
About SoilFLO
SoilFLO is changing the way earthworks are managed. In Canada today, you can find SoilFLO being used on 10 of the top 100 largest infrastructure projects and by 10 of the top 40 heavy civil contractors.
From condo digs to quarry rehabs, we’re building tools for hard-working construction and environmental teams to tackle their biggest issues around cost control, administration, and compliance.
We are a true technology startup with a tight-knit team that is growing fast. The opportunity for upward mobility is immense and we are always looking for individuals who will help us continue to innovate.
Job Description
As a Customer Success Associate, you will drive the successful adoption of SoilFLO and guide customers in optimizing the way they manage earthworks.
Responsibilities
Responsible for onboarding and training new customers
Identify key SoilFLO users and develop trusted relationships with them
Manage day-to-day support requests
Communicate new features and updates to customers
Identify pain points and collaborate with the product team to develop solutions
- The freedom to step outside of Customer Success and into any initiatives that you believe will help the business (PR, marketing, sales)
Develop processes to streamline the CS workflow and make our team more efficient
Preferred Qualifications
You are a strong communicator and aren’t afraid to pick up the phone and check in on a customer
You are comfortable taking initiative and tackling problems on your own
You enjoy a cross-functional role where you get to collaborate outside of your department
You are organized, hardworking, and are excited to be part of an early-stage startup
You are comfortable visiting construction sites time-to-time (access to a car is very helpful, mileage is covered)
- You are comfortable learning new softwares that the CS team uses (ie. Notion, Mixpanel, Miro)
- Previous experience in CS, construction or tech is a bonus
You are comfortable learning new softwares that the CS team uses (ie. Notion, Mixpanel, Miro)
Benefits
A culture that values transparency, employee wellness and work/life balance
Competitive salary and equity in the company
Flexible hours, remote-work options, 3 weeks vacation
Annual team retreat
To Apply
Please send an email addressed to careers@soilflo.com with your resume attached, addressed to Maggie.
Our team believes good talent comes from many different places. Even if you don’t meet some of the qualifications above, please don’t hesitate to apply.
Include a brief description of yourself and “Customer Success Associate – Your Name” in the subject title.
Please submit your application by Dec 31st.
